Frequently Asked Questions
Below you’ll find answers to the questions we get asked the most.
How do I open a trade account and benefit from trade discounts?
Do you charge for delivery?
Consumer orders over £85 + VAT and trade customer orders over £100 + VAT are delivered free of charge. For orders under this amount there is a delivery charge of £4.99 (inc VAT).
Do you deliver at weekends or Bank holidays?
We deliver Monday – Friday only, not on weekends or bank holidays.
How long will my delivery take?
We deliver via UPS. After placing an order you will receive an order acknowledgement with a tracking number and delivery will be within 2-5 working days. You can manage the delivery by clicking on the UPS tracking number.
Do you deliver throughout the UK?
Can you deliver to a PO Box or Freepost address?
Does the delivery require a signature or can it be left outside my house or with a neighbour?
Deliveries are by UPS and will require a signature. Deliveries are made during opening hours for businesses and between 9:00 – 17:00 to residential addresses. You will receive a tracking no. with your order acknowledgement. If you are a member of UPS My Choice you can manage your delivery including re-directing your parcel to a UPS collection point or choosing a delivery date. It can take up to 5 days to register with UPS My Choice.
Do you export?
Yes we can. Please contact us at firstname.lastname@example.org for a delivery time and cost to your address.
How should I store the nuts?
Once opened always re-seal the pack to keep airtight and preserve freshness. Store in a cool dry place.
Can I return the goods?
You may cancel your order within 14 days of receipt of goods. Please notify us as soon as possible if you wish to cancel the order by email: email@example.com or by post. Please return the goods within 14 days of their receipt for a full refund or exchange. Any returns must be unopened and in their original packaging and will be at your cost unless we have sent the wrong items. In this event we will pay the carriage costs for the incorrect items.
Why do you ask for a telephone number when placing an order?
This is because UPS ask for a contact number.
Can I open a trade credit account?
For a trade credit account please contact us at firstname.lastname@example.org and we will send a credit application form. Please note you will not be able to order on line when ordering through a trade credit account.